The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

identifying and cultivating potential freight business

developing proposals for new products and services

negotiating with customers regarding products and services

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international codes and regulations relevant to freight services, including the Australian Dangerous Goods Code and relevant bond, quarantine or other legislative requirements

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the international codes and regulations relevant to the development of freight customers

Focus of operation of work systems, equipment, management and site operating systems for the development of freight customers

Problems that may occur when developing freight customers and appropriate action that can be taken to resolve the problems

Freight services offered by the workplace

Freight management systems

Workplace costing structures and rates

Workplace public relations policies and procedures

Profiles and details of all customers

Workplace freight service advertising policies and procedures

Services provided by other freight service organisations

Documentation requirements for the development of freight customers

Freight transport timetables, yard and terminal facilities, and site layout

Required skills:

Negotiate, communicate and liaise effectively with others when developing freight customers

Read and interpret instructions, procedures and information relevant to the development of freight customers

Interpret and follow operational instructions and prioritise work

Complete documentation related to the development of freight customers

Operate electronic communication equipment to required protocol

Undertake financial calculations involving cost analysis

Prepare and present quotations

Work collaboratively with others when developing freight customers

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when developing freight customers in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the development of freight customers

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use relevant computer, communication and office equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments by day or night

by day or night

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Work may be conducted in:

limited or restricted spaces

exposed conditions

controlled or open environments

Potential customers include:

all other rail and freight authorities

private businesses

government bodies

members of the public

internal customers

Promotional activities may include:

public relations activities

press releases

open days

in-house newsletters

publications

advertising programs

seminars

promotional briefings

corporate sponsorship

development of promotional materials

Servicing requirements may be obtained from:

customer requests

works orders

freight requirements

organisation personnel

Hazards in the work area may include:

exposure to chemicals

exposure to dangerous or hazardous substances

movements of equipment, goods, materials and vehicular traffic

Consultative processes may involve:

other employees and supervisors

current and potential customers

suppliers, customers and clients

relevant authorities and institutions

management and union representatives

industrial relations and OH&S specialists

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF systems

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Information/documents may include:

market knowledge about competitors who are providing rail freight and those providing alternative transport systems

customer requests and works orders

workplace procedures and policies

codes of practice and regulations relevant to freight services

Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances

operations manuals, job specifications and induction documentation

manufacturers specifications for equipment

internal documentation used for freight services

supplier and/or client instructions

dangerous goods declarations and material safety data sheets (where applicable)

award, enterprise bargaining agreement, other industrial arrangements

relevant Australian Standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations for the provision of freight services

Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

privacy legislation

water and road use and licence arrangements

export/import/quarantine/bond requirements

marine orders

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

equal opportunity legislation

equal employment opportunity and affirmative action legislation

workers compensation regulations